Vista Onboarding - Energy Group Consultants (EGC)

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Date*
Signature*
First Name*
Middle Name
Last Name*
Street Address*
City*
State*
Zip Code*
Social Security Number*
Phone*
Date of Birth (MM/DD/YYYY)*
Shirt Size*
Email Address*
Manager Name*
Office*
State*
Full Name*
Signature of U.S. person*
Email

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W-9 Form Information - Request for Taxpayer Identification Number and Certification
Name (as shown on your income tax return). Name is required on this line; do not leave this line blank.*
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Email
Business name/disregarded entity name, if different from above
Check appropriate box for federal tax classification of the person whose name is entered on line 1. Check only one of the following seven boxes.*
- Individual/sole proprietor or single-member LLC
- C Corporation
- S Corporation
- Partnership
- Trust/estate
- Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership)
- Other (see instructions)
Limited liability company. Enter the tax classification (C=C corporation, S=S corporation, P=Partnership)*
Other (see instructions)*
Exemptions (codes apply only to certain entities, not individuals; see instructions on page 3)
Exempt payee code (if any)
Exemption from FATCA reporting code (if any)
Address (number, street, and apt. or suite no.) See instructions*
City, state, and ZIP code*
List account number(s) here (optional)
Requester’s name and address (optional)
Part I Taxpayer Identification Number (TIN)
Enter your TIN in the appropriate box. The TIN provided must match the name given on line 1 to avoid backup withholding. For individuals, this is generally your social security number (SSN). However, for a resident alien, sole proprietor, or disregarded entity, see the instructions for Part I, later. For other entities, it is your employer identification number (EIN). If you do not have a number, see How to get a TIN, later.
Note:If the account is in more than one name, see the instructions for line 1. Also see What Name and Number To Give the Requester for guidelines on whose number to enter.
Social security number
S1
Please enter a number from 0 to 9.
S2
Please enter a number from 0 to 9.
S3
Please enter a number from 0 to 9.
S4
Please enter a number from 0 to 9.
S5
Please enter a number from 0 to 9.
S6
Please enter a number from 0 to 9.
S7
Please enter a number from 0 to 9.
S8
Please enter a number from 0 to 9.
S9
Please enter a number from 0 to 9.
or

Employer identification number
E1
Please enter a number from 0 to 9.
E2
Please enter a number from 0 to 9.
E3
Please enter a number from 0 to 9.
E4
Please enter a number from 0 to 9.
E5
Please enter a number from 0 to 9.
E6
Please enter a number from 0 to 9.
E7
Please enter a number from 0 to 9.
E8
Please enter a number from 0 to 9.
E9
Please enter a number from 0 to 9.
Part II Certification
Under penalties of perjury, I certify that:
1. The number shown on this form is my correct taxpayer identification number (or I am waiting for a number to be issued to me); and
2. I am not subject to backup withholding because: (a) I am exempt from backup withholding, or (b) I have not been notified by the Internal Revenue Service (IRS) that I am subject to backup withholding as a result of a failure to report all interest or dividends, or (c) the IRS has notified me that I am no longer subject to backup withholding; and
3. I am a U.S. citizen or other U.S. person (defined below); and
4. The FATCA code(s) entered on this form (if any) indicating that I am exempt from FATCA reporting is correct.
Certification instructions. You must cross out item 2 above if you have been notified by the IRS that you are currently subject to backup withholding because you have failed to report all interest and dividends on your tax return. For real estate transactions, item 2 does not apply. For mortgage interest paid, acquisition or abandonment of secured property, cancellation of debt, contributions to an individual retirement arrangement (IRA), and generally, payments other than interest and dividends, you are not required to sign the certification, but you must provide your correct TIN. See the instructions for Part II, later.
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Full Name
Signature of U.S. person*
Date*
Further Details and Instructions for the W-9
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General Instructions
Section references are to the Internal Revenue Code unless otherwise noted. Future developments. For the latest information about developments related to Form W-9 and its instructions, such as legislation enacted after they were published, go to www.irs.gov/FormW9.
Purpose of Form
An individual or entity (Form W-9 requester) who is required to file an information return with the IRS must obtain your correct taxpayer identification number (TIN) which may be your social security number (SSN), individual taxpayer identification number (ITIN), adoption taxpayer identification number (ATIN), or employer identification number (EIN), to report on an information return the amount paid to you, or other amount reportable on an information return. Examples of information returns include, but are not limited to, the following.

Form 1099-INT (interest earned or paid)

Form 1099-DIV (dividends, including those from stocks or mutual funds)

Form 1099-MISC (various types of income, prizes, awards, or gross proceeds)

Form 1099-B (stock or mutual fund sales and certain other transactions by brokers)

Form 1099-S (proceeds from real estate transactions)

Form 1099-K (merchant card and third party network transactions)

Form 1098 (home mortgage interest), 1098-E (student loan interest), 1098-T (tuition)

Form 1099-C (canceled debt)

Form 1099-A (acquisition or abandonment of secured property)

Use Form W-9 only if you are a U.S. person (including a resident alien), to provide your correct TIN. If you do not return Form W-9 to the requester with a TIN, you might be subject to backup withholding. See What is backup withholding, later.

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INDEPENDENT CONTRACTOR ACKNOWLEDGEMENT FORM
The undersigned acknowledges that he/she has been retained by
(“Vendor”) to provide door-to-door and/or in-person selling services on behalf of Vista Energy Marketing, L.P. (“Vista”) in the state of*
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Full Name
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Email
It is further acknowledged that:
1. I am an Independent Contractor and am not an employee of Vista, and that compensation for my services is paid to me by Vendor and not by Vista;
2. I hereby certify that I have read, fully understand and agree to abide with the matters set forth in the attached document entitled “Code of Conduct and Dress Code Requirements.”
3. I hereby certify that I have read, fully understand, and agree to abide with the matters set forth in the attached document entitled “Residential D2D and In-Person Training Package”.
I have been given the opportunity to ask any questions that I might have in connection with these attached documents and their contents. I understand that my failure to comply with any of the rules and requirements contained in these documents may result in my immediate termination, my forfeiture of money, fees and/or dues that might otherwise be owing to me and/or other legal action which is necessary for Vista to take in order to protect its interests and business.
Independent Contractor Signature:*
Independent Contractor Name (Print):*
Current Mailing Address (No P.O. Boxes):*
Independent Contractor Phone Number:*
Agent Badge or ID number:
Vendor Representative:
Date
CODE OF CONDUCT AND DRESS CODE REQUIREMENTS

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Please carefully review the below information. As an independent contractor working with Vista Energy Marketing (“Vista”), you are required to strictly follow Vista’s Code of Conduct and Dress Code Requirements. Failure to follow the terms of this document could result in immediate termination, the forfeiture of fees and monies and/or other legal action to protect Vista’s commercial and business interests. These general rules shall be followed at all times. In addition, Vista’s contractors are expected to act in a businesslike and professional manner at all times and in compliance with any and all applicable rules, laws and statutes.

Independent contractor (hereafter the “contractor”) shall not wear any article of clothing which resembles a utility worker or which leads the prospective client(s) or an existing client(s) to believe that contractor is an employee, agent or servant of a utility company. This includes, but is not limited to, reflective garments, hard hats, utility belts, and/or any other article of clothing that may be construed as an employee and/or contractor working for a utility company. ONLY approved Vista apparel may be worn by contractor while representing Vista in the field (e.g., Vista logo shirts, hats, jackets, and Vista lanyards with identification badges attached).

Contractor shall not deviate from the approved script provided contractor by Vista. Any reference to any type of government or utility sponsored rebate, program, discount, and/or subsidy is strictly prohibited. Contractor shall also not make any statement or representation to a prospective client(s) and/or an existing client(s) which makes the prospective client(s) and/or an existing client(s) believe that contractor is an employee, agent and/or servant of a utility company.

Contractor is prohibited from gathering signatures for any purpose from any person OTHER THAN such a signature that would normally be obtained in the course of completing a sales agreement with Vista. This includes, but is not limited to, petitions, registrations, local support groups, etc.

ALL SALES require a successfully completed outbound Third Party Verification (TPV) call or a client signature on a Vista generated document or electronically sent to the customer’s personal phone number and verified by the customer in order for the sale to be considered a valid enrollment. There are no exceptions to this requirement, and the customer’s personal phone number and line must be utilized (e.g., no phone sharing, no pay phones, no public phones, etc.). Phone numbers are validated at Vista’s sole discretion. Multiple attempts to a repetitive phone number will be flagged, blocked, and are cause for termination without prior approval, notice or warning from Vista Energy.

Under no circumstances should a contractor keep, maintain, and/or disseminate a personal log of confidential customer information, including, but not limited to, the name, address, account number, zip code, phone number, email address and/or other personal information belonging and pertaining to a customer and/or a prospective customer.

Only verified successful enrollments will be deemed a payable enrollment for the purposes of calculating and paying contractor’s fees. A verified successful enrollment is one which has complied with any and all applicable Vista requirements, has been succesfully accepted by the utility, and which survives the applicable period of time for customer termination.
Residential D2D and In-Person Training Package

Click to expand instructions.
For Use In: ILLINOIS
Date: 11/01/2019

Table of Contents

About Vista Energy

Do’s and Don’ts of Representing Vista Energy

Vista Energy Products

Illinois Requirements for D2D Selling

Third Party Verification
About Vista Energy

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Company Name – Vista Energy Marketing, L.P.
Office Location – 4306 Yoakum Blvd, Suite 600,
Houston, Texas 77006
Customer Service Phone Number – 888-508-4782
Established – January 2009
Privately Held Company

Vista Energy is a full spectrum energy retailer organically growing to over 110,000 commercial and residential customers throughout the United States.

Vista Energy buys, transports, stores, hedges, and sells energy directly to homes and businesses through existing transportation and utility systems.

Vista has served gas in 18 Utilities across 12 States. Our management team has over 100 years experience in all aspects of trading, supply, delivery, customer acquisition, back office, and product development.

In addition, our team is uniquely versed in optimizing supply resources, physical controls, and managing risk. We are skilled at eliminating risk and do not take speculative positions.

We pride ourselves in creating options for customers which create value and simplify their energy purchasing options. We are excited to now bring that skill to serve electric customers.

Nothing is more important to Vista than having our agents represent us in a professional, positive manner. Our every day focus is on providing the best customer experience and service in the retail energy market.
Do’s and Don’ts of Representing Vista Energy

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DO:

Display Vista Energy badge on outer clothing

State your name and that you represent Vista Energy, not the utility

Act and dress in a professional manner

Use and follow only Vista-approved materials and messages

Respect the customer’s wishes and requests

DO NOT:
Mislead the customer with false statements or promises

Argue or become disrespectful of a customer

Be under the influence of alcohol or illegal drugs while talking to a customer

Wear inappropriate clothing while talking to a customer

Enroll a customer without his/her explicit consent

Follow the “Do’s” – You will be successful!

However, if you engage in the “Don’ts” you will be deactivated.
Vista Energy Products

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Vista Energy has several product options which you may be asked to sell. Below are the basic product types and price structures which may be offered from time to time. Know and understand what you are selling – it will maximize your chance for success!

Fixed price - price remains fixed and guaranteed not to change for a specific number of months. This is the most common product and usually has an early termination fee if the customer cancels before the end of the term.

Variable Price – price may change each month according to market conditions. Customer may terminate contract at any time without penalty.

Fixed Bill – the supply portion of the bill is a fixed dollar amount regardless of how much energy is used. This product is less common and will have an early termination fee if the customer cancels before the end of the term.

Vista Energy’s prices are only for the supply portion of the customer’s bill. Utility delivery charges are an additional component of the bill.

Vista Energy may offer a “Green” product where it purchases Renewable Energy Credits to help offset a customer’s carbon footprint.

If you sell a Green product, make sure the customer is aware and wants to purchase the Green product.

Do not sell “Green” just to earn a higher commission. If the customer is not aware, they are much more likely to cancel the sale after you leave and then you will lose your sale.
Illinois Requirements for Selling D2D – Page 1

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You may sell only between the hours of 9 a.m. and 7 p.m. or dusk, whichever is earlier.

You must display your identification badge on outer clothing with your name, photo, and Vista’s name and logo visible to the customer.

You must leave the premises of a customer if requested to do so.

Do not sell to a customer who does not clearly understand the language you are speaking.

You must offer a business card to the Customer at the start of your visit which shows your name and ID number, and Vista’s name and contact information.

You must observe applicable ordinances, restrictions, and permit requirements that apply in local neighborhoods, cities, and towns. Sell only when permitted. Do not sell where signs or notices prohibit solicitations.

You must state that you are representing Vista Energy, an independent seller of power and energy, and you are not acting on behalf of or representing a utility or governmental body.

Your sales presentation must describe/disclose:

The charges for service for the term of the contract

If the charges include a fixed monthly charge, the estimated total bill at 500, 1,000 and 1,500 kWh

The term of the contract

How savings are determined, if a savings claim is being made

The Utility’s Price to Compare and Automatic Renewal of the Contract

The utility remains responsible for energy delivery and will provide written notification confirming a switch to Vista

Toll-free numbers for

Vista – 888-508-4782

Illinois Commerce Commission – 800-524-0795

Utility – Com Ed (800-334-7661) or Ameren (800-755-5000)
Illinois Requirements for Selling D2D – Page 2

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A Letter of Agency or Third Party Verification (TPV) is required to complete a sale made when selling D2D or in-person. Your team leader will let you know which is being used.

The Letter of Agency or TPV complete an enrollment. Without a signed Letter of Agency and successfully concluded TPV, the enrollment is not valid and you will not get credit for the sale.

The Letter of Agency is a statement that the Customer signs to show consent to switch to Vista Energy and their understanding of what’s happening.

The Letter of Agency must be signed by the Customer. An electronic signature may be sufficient. Your team leader will describe how to obtain this signature.

After the customer has signed the Letter of Agency and you have relayed the enrollment, the customer will receive a text with the agreement. The customer must acknowledge receipt of the text and confirm the enrollment.

Any fraudulent use of a customer’s phone number will be quickly exposed by Vista’s Quality Assurance Team. If you try to enroll a customer fraudulently, you will lose your job and be subject to prosecution. Don’t be tempted to ruin this great opportunity!

Do not make a record of a customer’s account number, except as needed to complete the enrollment for Vista. Do not retain customer’s personal information for any reason.

Leave a copy of the Uniform Disclosure Statement (UDS) with the Customer, unless it is refused. Be familiar with the UDS and explain it to the customer. The UDS summarizes the offer and must contain your agent ID number.

You must have consent from a prospective customer to enter a multiple-unit building. Do not sell to other prospective customers in that building unless you have their consent to do so.
Illinois Requirements for Selling D2D – Page 3

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Do not enroll a customer that either received LIHEAP assistance in the previous 12 months or is participating in the utility’s PIPP program – the enrollment will be rejected.
About the TPV…

You can not coach or lead the customer through the TPV. You may not be present while the TPV is conducted and you may not contact the customer after the TPV for 24 hours unless the customer initiates the contact.

The customer’s phone must be used to complete a TPV. Do not use your personal phone to complete a TPV.

During the TPV, the customer will be asked to confirm:

he/she is the customer of record and is authorized to enroll the account

he/she understands the price, term, early termination fee, and other important aspects of the agreement

he/she understands Vista Energy is not their utility

The TPV agent must end the call if the customer has questions or does not confirm the required information. Make sure your customer understands the TPV process and is comfortable with the sale before you call in the sale!

About this Training …

You are required to complete this training prior to selling on behalf of Vista in Illinois and you must receive refresher training every 6 months.

Vista must provide documentation of your completion of this training to the Illinois Commerce Commission. Do not sell without having received certification from the Vendor for whom you work.

Your sales activity will be monitored by Vista for compliance with the State of Illinois requirements. Please represent Vista responsibly and professionally, and you will be successful!

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RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT FOR COMMUNICABLE DISEASES, INFECTIOUS DISEASES AND/OR TRANSMITTABLE DISEASES INCLUDING, BUT NOT LIMITED TO, INFLUENZA AND COVID-19

In consideration of your employment with Energy Group Consultants LLC (Herein after referred to as “COMPANY”), including engaging in door-to-door sales and/or solicitations and related services on behalf of entities with which COMPANY has contracted to provide services through consulting agreements or similar contracts (the “Consulting Entities”), the undersigned acknowledges, appreciates, and agrees that:
1. Providing door-to-door sales involves in-person communications and interactions with other COMPANY employees and members of the public, which involvement includes possible exposure to, and illness resulting from, communicable diseases, infectious diseases and/or transmittable diseases including, but not limited to, influenza and COVID-19;
2. While following social distancing and similar rules, including donning personal protective equipment (“PPE”), as well as exercising personal discipline, may reduce this risk, the risk of serious illness, injury, disability, and death from such diseases (including, but not limited to, influenza and COVID-19) does exist;
3. By providing door-to-door sales as an employee of COMPANY, including on behalf of any of the Consulting Entities, I knowingly and freely assume all such risks, both known and unknown, even if arising from the negligence of the Releasees (defined below) or others, and assume full responsibility for my engagement in door-to-door sales and incidental services, including as it relates to any diseases, including but not limited to, influenza and COVID-19;
4. I willingly agree to comply with the stated and customary rules, terms and conditions of employment, including in regard to protection against communicable, infectious and/or transmittable diseases. If, however, I observe any unusual or significant hazard during my employment, in particular, while engaged in providing door-to-door sales and incidental services, I will remove myself from such a situation that I observe to be risky and/or potentially hazardous, and will bring the same to the attention of COMPANY immediately; and,
5. I, for myself and on behalf of my heirs, assigns, personal representatives and next of kin, hereby release and hold harmless COMPANY, it officers, officials, agents, and/or employees, other participants, and/or the Consulting Entities (“Releasees”), with respect to any and all illness, injury, disability, death, or loss or damage to person or property, whether arising from the negligence of Releasees or otherwise, to the fullest extent permitted by law.
I, BEING OVER 18 YEARS OF AGE AND OF SOUND MIND AND SOUND BODY, HAVE FULLY READ THIS RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT I HAVE GIVEN UP SUBSTANTIAL RIGHTS BY SIGNING IT, AND SIGN IT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT.
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Email
Name of participant*
Participant signature*
Date signed

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Page 2 of 4

W-9 Form Information - Request for Taxpayer Identification Number and Certification

Further Details and Instructions for the W-9

Click to expand instructions.

General Instructions

Purpose of Form

Page 3 of 4

INDEPENDENT CONTRACTOR ACKNOWLEDGEMENT FORM

CODE OF CONDUCT AND DRESS CODE REQUIREMENTS

Click to expand instructions.

Residential D2D and In-Person Training Package

Click to expand instructions.

For Use In: ILLINOIS

Date: 11/01/2019

Table of Contents

About Vista Energy

Click to expand instructions.

Do’s and Don’ts of Representing Vista Energy

Click to expand instructions.

Follow the “Do’s” – You will be successful!

However, if you engage in the “Don’ts” you will be deactivated.

Vista Energy Products

Click to expand instructions.

Illinois Requirements for Selling D2D – Page 1

Click to expand instructions.

Illinois Requirements for Selling D2D – Page 2

Click to expand instructions.

Illinois Requirements for Selling D2D – Page 3

Click to expand instructions.

Page 4 of 4

RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT FOR COMMUNICABLE DISEASES, INFECTIOUS DISEASES AND/OR TRANSMITTABLE DISEASES INCLUDING, BUT NOT LIMITED TO, INFLUENZA AND COVID-19

I, BEING OVER 18 YEARS OF AGE AND OF SOUND MIND AND SOUND BODY, HAVE FULLY READ THIS RELEASE OF LIABILITY AND ASSUMPTION OF RISK AGREEMENT, FULLY UNDERSTAND ITS TERMS, UNDERSTAND THAT I HAVE GIVEN UP SUBSTANTIAL RIGHTS BY SIGNING IT, AND SIGN IT FREELY AND VOLUNTARILY WITHOUT ANY INDUCEMENT.